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Does Your Business Need a Bigger Frame?

October 19, 2008 By Cara Lumen

by Cara Lumen

 

I was holding my business back. I was staying comfortably within the framework I had designed. Sure, my business had grown from my original idea but my original idea wasn’t very big. And then someone handed me a larger frame and I had to think bigger….

 

I added a certification to my credentials – a certification that allows me to think bigger and play bigger. Actually, it demands that I do. And I m now fitting what I have been offering into the bigger business and expanding the service I offer.

 

I Started Out Too Small

 

I started from a very small place – both inside and outside. My web designer complained that her clients didn’t know what copy they wanted on their web pages and I said, "I can help with that." So I started positioning my business as a content developer – someone who helps focus services, clarifies navigation, and develops compelling copy for a web page. In the course of that I found myself continually coaching people in the foundational steps of marketing – helping them discover their target market, defining their benefits and features, creating tag lines, etc.

 

My next marketing step was to expand and offer the clients additional services. So I started coaching people in other marketing strategies and information product development.

 

And then it all changed. A new frame was offered and I jumped at it.

 

I’m now playing in a bigger vision – and it’s someone else’s.  And oh, how that has made me grow!

 

You see, I’m now part of a bigger group and the founder of that group is really thinking big. And now I am too.

 

Thinking Big Widens Your Stance

 

What I was doing is now just a piece of what I now offer. You see, I’ve recently been certified by Michael Port to be one of his first Book Yourself Solid Coaches. And Michael is known for Thinking Big.  So what happened is that all I was doing in the form of content and web development, and information product development is now a small piece of a coaching a system that helps people get booked solid. See how different that feels?

 

Expand Your Vision by Joining in Another’s Vision

 

My vision has been freed to expand because I am now a part of someone else’s bigger vision. Coaching the BYS system gives me a powerful method that has already been proven successful. I’m not saying you have to go out and get certified in anything. I am saying that you might want to consider looking around at the bigger players in your field and see how you might add to what you already offer. Place your business in a bigger frame.

 

My framework changed.  I started thinking bigger.

 

My target market expanded. I raised my red velvet rope policy and upleveled the description of my ideal client

 

My web site got more focused.  I was no longer promoting all the bits and pieces of the many things I do, it all came under one umbrella – the steps it takes to get yourself booked solid.

 

My pricing and packaging changed.  I thought in terms of a 15 week program rather than the shorter segments I had been offering.

 

My branding changed.  I could add credentials that identified me with a very large brand.

 

My expectations changed.  I was coaching a system that was proven to bring success. I now expect even greater results with my clients.

 

My possibilities expanded. Having certified coaches is only part of Michael’s big vision but because I’m in on this next step, I have new opportunities I wouldn’t have had by myself. We’re offering online interactive coaching services that allows easy financial entry to the BYS program by adding levels of self-coaching, and e-mail coaching to 1:1 coaching. That opens up Michal’s work to everyone because the self-coaching can be done online very inexpensively. I will be able to serve people I couldn’t before.

 

My leveraged opportunities expanded. I want to train to teach the BYS program as a teleclass. I have the potential to expand into doing workshops with this work.

 

All of this is because I widened the framework that was holding my business. 

What Else Can You Offer to Your Clients that Places You in a Larger Frame?

 

I had already been looking for how I could engage my clients longer. I looked at what services I could offer before they were ready for a web site. I looked for ways to continue helping them after they had received my web content development services. But it was the addition of this new skill set that exploded my vision into a new framework that took me way, way further than anything I had ever conceived of before.

 

Look outside the box. Look at what others are doing. See how what you are now offering fits into a bigger picture.

 

Vision from a larger framework and see what doors open. Think bigger, grow bigger be bigger. That’s what happens when you place your business in a bigger frame.

 

© 2008 Cara Lumen

 

Filed Under: Content Development Tagged With: business growth, change, content development, goal setting, vision

It’s OK to Charge for Thinking….

April 28, 2008 By Cara Lumen

It’s really ok to charge for the time you spend thinking about and for your client, It took me a while to figure that out – until I realized that the time I spent studying the clients present material and position, letting the myriad of ideas that came to mind expand my vision for them, and then giving a lot of thought to the best direction for them to take was the most valuable aspect of my services.

And at one point I wasn’t charging for that!

I expect to include 15 minutes before and after a coaching call with the price of the call. I use the first 15 minutes to study their Coaching Call Prep Form to see what they have accomplished and what they want to talk about. That form also lists their homework for the past week so it is easy for both of us to keep moving forward. The 15 minutes after the call is spent in condensing my notes into the Coaching Call Prep Form for the next session.

Humm, let me think. Knowing that I spend an hour and a half per coaching call makes me wonder – am I charging enough? Perhaps not.

But it was when I started tracking the other times I spent planning for a client that I began to build a Planning Time & Review Charge into my proposals.

For instance, when it comes to web design I partner with Judy Stewart of www.jstewartdesigns.com. She’s the artist. I’m the content developer. But we may spend 30 minutes on the phone working out details of a design or copy placement for a client. Why should either one of us give that important time away for free.

Another client had a very complex site that he wanted to redo and I spent about an hour and a half studying his site, and figuring out the best site map navigation and plotting our strategy. I need to be certain I charge for that. It is after all, the core decision making process that will fuel our mutual success.

Don’t sell your brain power short

I’m selling my brain power – my creativity, my intelligence, my vast spectrum of knowledge and experience. I’m selling my ability to see the client’s vision and help her bring it into a tangible and profitable internet business. That’s worth something. In fact that’s worth a lot!

In your proposal build in special pricing for planning – your planning time. It takes time to read through a new client’s web site and get a picture of who they are and what they want. It takes time to update and track the decisions and planned actions. I have a very strong Client Intake form that I ask my clients to fill out before we begin. It takes time for me to read that and pull out the strategy we should pursue.

Put a price on your thinking

I have two types of pricing. One is for a coaching session. The other is for the time I spend writing copy, strengthening copy, doing research and designing their marketing strategy. I charge by the quarter hour and I list on the invoice exactly what I was doing – created site map, wrote copy for home page, etc.

Don’t give your ideas away for free

I also don’t give a free consultation. I have too many great ideas that will make money for my clients to give them away. I do have a free initial exploratory conversation to discover their needs and how I might best serve them. Then I write a proposal – a Scope of Action. This gives me time to look at the notes I took while I talked to them and personalize my proposal and plan exactly how I’d like to proceed and what the client can expect to accomplish and by when. I also send them my Magnetic Marketing Method Client Intake Form which gives me powerful information upon which to build our sessions.

It’s hard to predict how long we will work and I’m still working up the nerve to say “You need to work with me for six month.” I know I have to have ten sessions minimum to bring the content for a complete web site into readiness. I probably ought to make it 12. People usually want boundaries – an end in sight – an estimate for their budget.

I have several packages of varying lengths for coaching but I always add a price for my thinking time in my proposal. No one has every objected. My intelligence and creativity is the most valuable thing I offer and it’s worth every penny – or should I say every dollar!

It pays to get paid for thinking!

Filed Under: Content Development Tagged With: content development, goal setting, pricing, self-worth, value

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